tag:status.curve.com,2005:/historyCurve Status - Incident History2024-03-19T08:48:54ZCurvetag:status.curve.com,2005:Incident/202188222024-03-12T04:20:56Z2024-03-12T04:20:56ZScheduled maintenance 12.Mar.2024<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>04:20</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance between 04:00 - 04:20 UTC 12.03.2024 Tuesday. The online transaction that requires 3DS challenge will be unavailable during this time. Apologies for the inconvenience.</p>tag:status.curve.com,2005:Incident/201975552024-03-09T03:54:59Z2024-03-09T03:54:59ZIssues processing FX transactions<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>03:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>23:34</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>23:33</var> UTC</small><br><strong>Investigating</strong> - We're aware of some issues affecting FX transactions, involving specific currencies. We are working with our third-party service provider to resolve this. We are sorry to say that in the meantime, some of your purchases may get declined. We apologise for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/200595222024-02-27T11:01:02Z2024-02-27T11:01:05ZIssues with Cashback<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved. We apologize again for all the inconvenience we have caused you.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. This will not affect any new customers and any new upgrades or Premium customers. Few customers could still be affected and we continue to check this. We apologise again for all the inconvenience this have caused you.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting Cashback retailer selection on upgrade to Black and Metal tiers. We apologise for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/200462442024-02-22T11:48:41Z2024-02-22T11:48:42ZIssues processing transactions<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:48</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved. We apologise again for all the inconvenience we have caused you.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Identified</strong> - One of our partners has identified the issue and we are monitoring the fix.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:39</var> UTC</small><br><strong>Investigating</strong> - We’re aware of some issues affecting the online payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/199746182024-02-18T07:00:56Z2024-02-18T07:00:59ZThird party scheduled maintenance - 18th February 2024<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:28</var> UTC</small><br><strong>Scheduled</strong> - One of our partners will carry out essential maintenance on Sunday 18th February, between 03:00 UTC and 07:00 UTC. This means some Curve functionality might be temporarily unavailable within that timeframe. Apologies for the inconvenience.</p>tag:status.curve.com,2005:Incident/199612712024-02-11T16:06:10Z2024-02-11T16:06:10ZIssues processing transactions<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved. We apologise again for all the inconvenience we have caused you.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Monitoring</strong> - One of our partners has had technical issues which affected our transaction processing platform. We have applied some mitigation measures and seeing that it is improving. We will keep you up to date.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>14:40</var> UTC</small><br><strong>Investigating</strong> - We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/198090782024-01-23T23:09:15Z2024-01-23T23:09:15ZIssues processing transactions<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>23:09</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved. We apologise again for all the inconvenience we have caused you.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>18:58</var> UTC</small><br><strong>Monitoring</strong> - One of our partners has had technical issues which affected our transaction processing platform. We have applied some mitigation measures and seeing that it is improving. We will keep you up to date.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Investigating</strong> - We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.</p>tag:status.curve.com,2005:Incident/197802822024-01-21T07:01:47Z2024-01-21T07:01:48ZThird party scheduled maintenance - 21th January 2024<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>02:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>01:58</var> UTC</small><br><strong>Scheduled</strong> - One of our partners will carry out essential maintenance on Sunday 21st of January, between 02:00 UTC and 07:00 UTC. This means some Curve functionality might be temporarily unavailable within that timeframe. Apologies for the inconvenience.</p>tag:status.curve.com,2005:Incident/197013702024-01-14T10:38:19Z2024-01-14T10:38:20ZThird party scheduled maintenance - 14th January 2024<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>10:38</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>05:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Scheduled</strong> - One of our partners will carry out essential maintenance on Sunday 14th January 2024, between 04:00 UTC to 11:00 UTC. This means some Curve functionality might be temporarily unavailable within that timeframe. Please carry a backup card with you during that time. Apologies for the inconvenience.</p>tag:status.curve.com,2005:Incident/192258202023-12-17T05:30:02Z2023-12-17T05:30:04ZThird party scheduled maintainence - 17th December 2023<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>Scheduled</strong> - One of our partners will carry out essential maintenance on Sunday 17th December 2023, between 03:30 UTC to 05:30 UTC. This means some Curve functionality might be temporarily unavailable within that timeframe. Please carry a backup card with you during that time. Apologies for the inconvenience.</p>tag:status.curve.com,2005:Incident/194526992023-12-16T04:33:50Z2023-12-16T04:33:53ZIssues processing transactions<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>04:33</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved. We apologise again for all the inconvenience we have caused you.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:57</var> UTC</small><br><strong>Monitoring</strong> - One of our partners has had technical issues which affected our transaction processing platform. We are observing the situation and seeing that it is improving. We will keep you up to date.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:05</var> UTC</small><br><strong>Investigating</strong> - We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.</p>tag:status.curve.com,2005:Incident/193656932023-12-07T12:55:32Z2023-12-07T12:55:35ZIssues processing transactions<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:55</var> UTC</small><br><strong>Resolved</strong> - One of our partners had some technical issues which affected our transaction processing platform.<br />Our service has now been fully restored (from around 11:10 GMT).<br />We apologize again for any inconvenience this might have caused you.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Update</strong> - One of our partners has identified the issue and we are monitoring the fix.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> UTC</small><br><strong>Investigating</strong> - We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/192431602023-12-05T22:13:56Z2023-12-05T22:13:56ZScheduled Maintenance<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>22:13</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance between 20:00 UTC and 23:00 UTC on Tuesday the 5th of December 2023. Our services will remain available during this period.</p>tag:status.curve.com,2005:Incident/192507952023-12-03T01:00:12Z2023-12-03T01:00:14ZThird party scheduled maintenance - 03rd December 2023 00:00-01:00 AM<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Scheduled</strong> - One of our partners will carry out essential maintenance on Sunday 03rd December 2023 between 00:00 AM GMT and 01:00 AM GMT (UK time). This means some Curve functionality might be temporarily unavailable within that timeframe. Please carry a backup card with you during that time. Apologies for the inconvenience.</p>tag:status.curve.com,2005:Incident/190854852023-11-12T03:00:35Z2023-11-12T03:00:35ZScheduled maintenance<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Scheduled</strong> - One of our partners will carry out essential maintenance on Sunday - 12th November 2023, between 01:00 GMT to 03:00 GMT. This means that Curve might be temporarily unavailable within that timeframe. Please carry a backup card with you during that time. Apologies for the inconvenience.</p>tag:status.curve.com,2005:Incident/190838462023-11-11T13:38:02Z2023-11-11T13:38:03ZDoc&Selfie screen experiencing issues on Android devices running version 4.11.0 or higher<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>13:38</var> UTC</small><br><strong>Resolved</strong> - Doc&Selfie issue was fixed on Android version 4.12.1. All new customers will now be able to sign up for Curve. We're sorry for any inconvenience.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Investigating</strong> - We’re aware of an issue affecting our Doc&Selfie functionality. We’re already looking into it.<br />Apology for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/190452302023-11-07T12:52:23Z2023-11-07T12:52:24ZIssues processing transactions<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Resolved</strong> - One of our partners has had technical issues which affected our transaction processing platform.<br />Our service has now been fully restored (from around 12:42 GMT).<br />We apologize again for any inconvenience this might have caused you.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:31</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>Investigating</strong> - We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/190046622023-11-02T23:00:07Z2023-11-02T23:00:08ZIssues processing transactions<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Resolved</strong> - One of our partners has had technical issues which affected our transaction processing platform.<br />Our service has now been fully restored (from around 22:52 GMT).<br />We apologize again for any inconvenience this might have caused you.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>22:28</var> UTC</small><br><strong>Investigating</strong> - We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/190008342023-11-02T15:09:31Z2023-11-02T15:09:34ZIssues processing transactions<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>15:09</var> UTC</small><br><strong>Resolved</strong> - One of our partners has had technical issues which affected our transaction processing platform.<br />Our service has now been fully restored (from around 14:54 GMT).<br />We apologize again for any inconvenience this might have caused you.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:45</var> UTC</small><br><strong>Investigating</strong> - We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/189723602023-10-30T21:24:56Z2023-10-30T21:24:56ZElevated login error rate<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>21:24</var> UTC</small><br><strong>Resolved</strong> - Our service provider has confirmed that authentication functionality has been restored. We apologise for any inconvenience.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>21:03</var> UTC</small><br><strong>Investigating</strong> - We are aware of issues authenticating against the Curve Mobile App, due to issues with one of our service providers. We are closely monitoring the situation.</p>tag:status.curve.com,2005:Incident/189123852023-10-25T09:25:35Z2023-10-25T09:25:35ZIssues processing transactions<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Resolved</strong> - Our service has now been fully restored (from around 1 am BST). We apologize again for any inconvenience this might have caused you.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Monitoring</strong> - One of our partners has had technical issues which affected our transaction processing platform. We are observing the situation and seeing that it is improving. We will keep you up to date.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>12:56</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>12:56</var> UTC</small><br><strong>Investigating</strong> - We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.</p>tag:status.curve.com,2005:Incident/188272612023-10-19T23:00:48Z2023-10-19T23:00:48ZScheduled Maintenance - 19-Oct-23<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time, there will be no impact to Curve App, Card or transactions during this time.</p>tag:status.curve.com,2005:Incident/184880192023-09-17T03:00:25Z2023-09-17T03:00:25ZThird-party planned maintenance on Sunday 17th September 2023<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>08:08</var> UTC</small><br><strong>Scheduled</strong> - One of our partners will carry out essential maintenance on Sunday 17th September 2023, between 02:00 BST and 04:00 BST. This means that Curve might be temporarily unavailable within that timeframe. Please carry a backup card with you during that time. Apologies for the inconvenience.</p>tag:status.curve.com,2005:Incident/181510682023-08-23T02:17:14Z2023-08-23T02:17:14ZScheduled Maintenance - 23-Aug-23<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>02:17</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>09:49</var> UTC</small><br><strong>Scheduled</strong> - Due to Scheduled Maintenance work between 01:00 BST and 05:00 BST customers may be unable to access the Curve mobile application or make transactions using their card, mobile wallet or online. We recommend customers to carry a backup card during this time. We apologise for any inconvenience caused.</p>tag:status.curve.com,2005:Incident/173311462023-08-10T16:52:04Z2023-08-10T16:52:04Z"Hi" (Moorwand Ltd) declines<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>16:52</var> UTC</small><br><strong>Resolved</strong> - We have been monitoring transactions done on the BINs 520581 and 516921 and we are glad to see that in the past week, payments on these BINs are being approved in a timely manner again. We apologize again for the inconvenience this issue might have caused to you.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>09:18</var> UTC</small><br><strong>Update</strong> - We have reduced the number of declines that our customers are experiencing using funding cards starting with 520581 (Moorwand Ltd) but continue to monitor and work with Moorwand to eliminate the issue. Further updates expected soon.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue affecting Curve customers that have linked a "Hi" (Moorwand Ltd) funding card to their wallet, where some transactions are being declined. Rest assured that you will be refunded if you have been charged incorrectly.</p>