Between 16:25 to 18:30 BST, we experienced a disruption to our service, which caused some of our customers to receive declines when making payments. This issue has now been fixed and transactions are being processed as normal. We're sorry for the inconvenience caused.
Posted Sep 28, 2019 - 17:45 UTC
We are continuing to monitor this incident.
Posted Sep 28, 2019 - 16:50 UTC
We are currently experiencing intermittent issues with processing transactions, meaning some customers may experience a decline when attempting to make a payment. We understand that this is frustrating and we’re sorry about the inconvenience.
We will let you know as soon as the issue has been fixed. We recommend that you carry a backup card during this time.