Update - We have reduced the number of declines that our customers are experiencing using funding cards starting with 520581 (Moorwand Ltd) but continue to monitor and work with Moorwand to eliminate the issue. Further updates expected soon.
May 25, 2023 - 09:18 UTC
Investigating - We are investigating an issue affecting Curve customers that have linked a "Hi" (Moorwand Ltd) funding card to their wallet, where some transactions are being declined. Rest assured that you will be refunded if you have been charged incorrectly.
May 22, 2023 - 16:25 UTC
At Curve, the reliability of our service is a top priority. This status page contains updates on the status of our systems. If there are interruptions to service, we will post a note here.
Completed -
Maintenance completed successfully. Additional cleanup is needed but this will not impact on customer service.
Jun 1, 23:09 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 23:00 UTC
Scheduled -
Due to Scheduled Maintenance work customers will be unable to access the App between 23:00 BST and 01:00 BST. Card and Transaction functionality will still be available. For payments that require verification customers are advised to use "Mobile" prompt than authorise "App: Curve App" when prompted. We apologies for any inconvenience caused.
Jun 1, 16:40 UTC
Completed -
Maintenance Cancelled
May 31, 21:50 UTC
Scheduled -
Due to Emergency Maintenance work customers will be unable to access the App between 23:00 BST and 01:00 BST. Card and Transaction functionality will still be available. For payments that require verification customers are advised to use "Mobile" prompt than authorise "App: Curve App" when prompted. We apologies for any inconvenience caused.
May 31, 11:44 UTC