Issue processing transactions

Incident Report for Curve

Resolved

Between 05:55 and 08:15 BST, we experienced a disruption to our service, which caused some of our customers to receive declines when making payments. This issue has now be resolved and we are now processing transactions as normal. We apologise for the inconvenience caused.

Posted Apr 24, 2019 - 07:42 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 24, 2019 - 07:41 UTC

Identified

The issue has been identified and a fix is being implemented

Posted Apr 24, 2019 - 07:38 UTC

Investigating

We are currently experiencing issues with processing transactions. We recommend that you carry a backup card during this time.

We’re sorry about the inconvenience and will let you know as soon as the issue has been resolved.

Posted Apr 24, 2019 - 07:36 UTC

This incident affected: Transactions processing.