Issues processing transactions

Incident Report for Curve

Resolved

The issue has been resolved. Transaction processing has returned to normal and we are no longer seeing any impact.

We apologise for any inconvenience this may have caused. Thank you for your patience.

Posted Nov 13, 2026 - 16:14 UTC

Monitoring

A fix has been implemented and payment processing is now recovering. We are continuing to monitor the situation closely to ensure full stability.

Posted Nov 13, 2026 - 15:50 UTC

Identified

We’ve found the cause of the payment issues and are applying a fix. Some purchases may still be declined in the meantime. We’ll keep you posted.

Posted Nov 13, 2026 - 15:47 UTC

Investigating

We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

Posted Nov 13, 2026 - 15:44 UTC

This incident affected: Transactions processing.