Transaction decline rates have remained stable and within acceptable levels. We are now marking this incident as resolved. We will continue to monitor as part of our standard operations. Thank you for your patience throughout this incident.
Posted Jun 20, 2025 - 20:16 UTC
Update
The situation remains stable, and we continue to monitor closely. We will provide further updates if anything changes.
Posted Jun 20, 2025 - 19:11 UTC
Monitoring
We are observing that transaction decline rates have returned to acceptable levels for the previously affected vendor. The situation appears to be stabilizing, and we will continue to monitor closely to ensure consistent performance. Thank you for your patience.
Posted Jun 20, 2025 - 18:15 UTC
Identified
We are currently investigating an issue causing an elevated decline rate (~30%) for card transactions processed through one of our vendors. Transactions routed via this vendor may fail. Our other processing vendor is operating normally, and most customers remain unaffected.
Our engineering team is monitoring the situation closely and is working with the impacted vendor to resolve the issue. We will provide updates as more information becomes available.