The issue affecting 3DS challenge approvals has been resolved. Our third-party provider has confirmed the fix, and after monitoring on our side, we can confirm that transaction flows are operating normally.
Thank you for your patience.
Posted Aug 28, 2025 - 20:45 UTC
Update
Our third-party provider has confirmed that the incident affecting 3DS challenges has been resolved on their side. We are currently monitoring transaction flows to ensure stability on our end.
We will provide a final update once we have confirmed everything is operating normally.
Posted Aug 28, 2025 - 19:21 UTC
Monitoring
We have observed approval rates returning to normal levels. However, we have not yet received an official confirmation from our third-party provider.
We will continue to closely monitor the situation and provide an update as soon as we receive further information.
Posted Aug 28, 2025 - 18:32 UTC
Identified
Our vendor has identified the issue, and the fix is being implemented. We have already identified an improvement in the completion rate of challenges.
Our team is actively monitoring the situation together with the provider and will provide updates as soon as more information becomes available.
Posted Aug 28, 2025 - 17:56 UTC
Investigating
We are currently experiencing reduced approval rates for transactions requiring 3D Secure (3DS) challenges due to an issue with a third-party provider. This may result in more transactions than usual being declined during the authentication process.
Our team is actively monitoring the situation together with the provider and will provide updates as soon as more information becomes available.