3DS challenges approval rate degraded

Incident Report for Curve

Resolved

The third-party provider has confirmed that the issue impacting 3D Secure (3DS) transactions has been resolved, and processing is now operating normally. We apologize for any inconvenience this may have caused and will continue to monitor the situation.

Posted Dec 22, 2025 - 11:10 UTC

Investigating

We are currently experiencing reduced approval rates for transactions requiring 3D Secure (3DS) challenges due to an issue with a third-party provider. This may result in more transactions than usual being declined during the authentication process.

Our team is actively monitoring the situation together with the provider and will provide updates as soon as more information becomes available.

Posted Dec 22, 2025 - 06:41 UTC

This incident affected: Transactions processing.